Employee Spotlight


Kiki Brown – Vice President

Hi Everyone! I am Kiki Brown, Vice President with C&F/Bail USA. I have been with the Bail dept. for almost 27 years. I currently manage the Accounting, Transfer bond, Special Projects and Image Documenting teams as well as oversee the Houston Bail office.

I began my career with Ranger Insurance Company in 1996 as a receptionist answering the incoming bail calls and performing daily data entry for forfeiture and exonerations. I like to believe that my strong work ethic, my ability to accept challenges and responsibilities and my ability to connect well with others would be the reason for me reaching the tenure and position I’m in today.

Bail does not fit into a 9-5 framework, so I’ve made myself available and willing to accept new challenges wherever and whenever needed. The work associated in the different levels of handling bail matters is always fascinating. There is always something new to learn, so my career has been anything but routine or monotonous. I believe there are daily opportunities to learn both professionally and personally.

I enjoy interacting with our team, internal and external partners which includes our bail agents directly. I get the opportunity to meet agents from all over the country during different events or conventions, which I thoroughly appreciate and feel that meeting agents creates stronger bonds and better communications going forward.

Along with my successes, I have overcome challenges in my career, some more difficult than others. However, I believe that if you work hard, learn from your missteps, treat others with respect, stay focused on the goals, be flexible and stay positive you can overcome any hurdles you may face.

When away from the office, I love being with my family -especially my grandkids and traveling.

I am exceptionally proud to be part of the Crum & Forster family and hope that my journey continues to allow me to be a part of this company that truly cares about its employees, partners and communities.

Haylee Head – Transfer Bond Specialist

Hi everyone! I am Haylee Head, I am 23 and a Texas native, born and raised in the Rio Grande Valley. I recently moved back to the RGV from College Station, Texas where I graduated from Texas A&M in 2020. I currently live with family and am expecting my first child, a boy, at the end of January 2023 (Big Surprise!). My hobbies include riding my Harley, which is currently on pause, traveling abroad, and being a lifelong learner.

I just recently joined the Bail USA team as a Transfer Bond Specialist in August 2022, but prior to my current role, have about 5 years of experience in the bail industry. My first job right out of high school was at Aggieland Bail Bonds in Bryan, Texas, I worked there through college and the years following. I can honestly say that I truly enjoy the industry and interacting with all the different people who walked through the office door. I also really enjoy my new position and talking to many of the agents daily and consider many of them friends, they have truly made me feel welcome. I look forward to learning more about the industry and hope to continue working for Bail USA for as long as they will keep me around.